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Outdoor Dog Terms & Conditions

PLEASE READ OUR TERMS AND CONDITIONS OF SALE CAREFULLY. When an order has been placed you have agreed to the following.
1. Conditions:
1.1 Any order or purchase of Products by you from Outdoor Dog shall be conclusive proof of your acceptance of these terms and conditions ('the Conditions') which shall apply to such order or purchase and without any alteration except with Outdoor Dogs written consent.
1.2 In the Conditions the following words and expressions shall have the following meanings: .
1.2.1. 'you' and/or 'your' means you the customer and/or any person who orders, buys or agrees to buy any Products from Outdoor Dog; and
1.2.2 'Products' means any goods or services supplied by Outdoor Dog to you.
1.3 Any order for Products shall be deemed to be an offer by you to purchase Products pursuant to the Conditions and no contract will subsist between you and Outdoor Dog unless and until Outdoor Dog accepts your order in accordance with the Conditions (by email in the case of orders over the internet) confirming that it has sent or is sending you the Products. Such acceptance by Outdoor Dog will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Outdoor Dog sends the email to you (whether or not you receive that email).
2. Delivery:
2.1 Outdoor Dog aims to process orders as quickly as reasonably possible and, stock permitting, all orders placed are usually dispatched within 24 hours to UK customers and to arrive within 10 working days of the placing of the order. In the event that any Product is temporarily out of stock, Outdoor Dog will notify you of the delay and despatch the Products as soon as possible.
2.2 Delivery dates are given in good faith but time shall not be of the essence and Outdoor Dog shall have no liability for failure to deliver the Products (or any of them) promptly or at all; but notwithstanding such failure you shall be bound to accept delivery and to pay for the Products in full provided that delivery shall be tendered at any time within 28 days of the date of your order (or such later date as notified to you in accordance with clause 2.1).
2.3 The Products shall be delivered to you at the address you have notified to us with your order and you shall make all arrangements necessary to take delivery of the Products whenever they are tendered for delivery and risk in the Products shall pass to you immediately after they are delivered to your address.
2.4 Outdoor Dog may deliver the Products by separate consignments.
2.5 UK postage will be charged according to the value of the order. Non-UK charges are available on request.
3. Nature of Products:
3.1 The Products shall be supplied in accordance with the description contained in Outdoor Dog Product specification except that Outdoor Dog may, from time to time, make changes in the specification of the Products which are required to comply with any applicable safety or statutory requirements or which do not materially impair the function of the Products.
3.2 The specifications and designs of the Products and their packaging (including the copyright, design right or other intellectual property in them) shall as between Outdoor Dog and be the property of Outdoor Dog.
4. Acceptance of Products:
4.1 You shall be deemed to have accepted the Products immediately upon delivery to you.
4.2 You shall inspect all the Products upon delivery and shall within 12 hours notify Outdoor Dog of any defects or if the Products are otherwise not in accordance with the contract.  I will assume the delivery took place at 2 pm on the delivered day, of which will be the next day of first class postage and two days for second class. Our postage reciept will confirm this.
4.3 If you properly reject any Products which are not in accordance with the contract you shall be entitled to a refund of the purchase price only or a replacements of the defective Products will be posted out to you on return of the faulty item, postage of damaged item either way is at buyers expense.
4.4 If you are dissatisfied with any Products which are not defective, nor otherwise not in accordance with the contract and at your cost you return such Products to Outdoor Dog within 15 days of delivery to you and such Products are undamaged, unused and in original packaging we shall refund to you the purchase price (but not any postage and packing charges).
4.5 Outdoor Dog is not liable for Products damaged during transit from you to us and proof of postage is not proof of delivery to Outdoor Dog. Outdoor Dog strongly advises you to send your returned Products by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the Products.
5. Cancellation:
5.1 If you wish to change or cancel your order you must contact Outdoor Dog customer services representatives on our contact form as soon as needed. CANCELLATIONS by email.
5.2 In the event of cancellation before Outdoor Dog has packed or dispatched your order, Outdoor Dog shall refund all amounts paid by you in respect of such Products.
5.3 In the event of cancellation after Outdoor Dog has packed and/or dispatched your order the terms of clauses 4.3 and 4.4 shall apply.
6. General Exclusion and Limitation:
6.1 Outdoor Dog shall be under no liability whatever to you for any consequential or indirect loss and\or expense (including loss of turnover and profit) suffered by you arising out of a breach of this contract or negligence by Outdoor Dog.
6.2 In the event of a breach of this contract or negligence by Outdoor Dog your remedies shall be limited to damages. Under no circumstances shall the liability of Outdoor Dog exceed the price of the Products (including postage and packing charges).
6.3 Outdoor Dog shall be under no liability whatever in respect of the following which are hereby expressly excluded, except insofar as such exclusions may be unlawful:
6.3.1 for injury, damage of any kind or nature, direct, indirect, consequential or contingent to personal property howsoever caused;
6.3.2 for any costs incurred by you without the prior written approval of Outdoor Dog to repair, replace, or carry out any work on any of the Products, defective or otherwise;
6.3.3 for any other damage, losses, costs, (including loss of goods, chattels, or any other delays, loss arising from delay or due to liabilities to customers and third parties and all other such losses of any nature) whether direct or indirect and whether or not resulting from or contributed to or aggravated by the default or negligence of Outdoor Dog, or its servants or agents or by any defect in the Products.
6.4 Nothing in the Conditions shall exclude any liability for personal injury or death caused by the negligence of Outdoor Dog.

6.4.1 Any orders placed and no longer needed or faulty or the wrong size, all postal costs and charges are at the buyers expence to their delivery address supplied and back to us.  We cannot claim from our postal services used as they have already been exercised therefore the buyer is requested to make sure the correct size is ordered. By placing an order, you as the buyer are aware of this.
6.5 Important: Outdoor Dog strongly recommends that the Products are used as all instructions state.
7. Reservation of Ownership:
7.1 All property, legal and beneficial, in any Products supplied by Outdoor Dog shall not pass to you until Outdoor Dog has received full payment for all sums then owed by you to Outdoor Dog.
7.2 Products in respect of which property has remained Outdoor Dog shall be kept identifiable as the property of Outdoor Dog and you shall at your own expense immediately return such Products to Outdoor Dog should Outdoor Dog so request.
8. Intellectual Property:
8.1 All Products are sold subject to the rights of any person in any patent, trade mark, registered design, copyright or other intellectual property or information including any restriction on resale or use of the Products in any part of the world and Products are supplied on the basis that you accept such title to the Products as Outdoor Dog may have.
8.2 All website design, text, graphics, get-up, information, its selection and arrangement and all software compilations, underlying source codes, software (including Applets) and all other material on Outdoor Dog website are the copyright of Outdoor Dog and/or its associates and providers. All rights are reserved. 8.3 The taking of electronic and printed hard copies from the website is permitted for the sole purpose of placing an order with Outdoor dog or using its website as a shopping resource. Any other use including, but not limited to, reproduction of individual items, photocopies of pages or the complete website is strictly prohibited without the written permission of Outdoor Dog

9. Privacy Policy:
9.1 Outdoor Dog is committed to protecting your privacy and as such does not pass information concerning you to other businesses. However, Outdoor Dog may use information collected about you to process orders and to supply goods and services to you in the future. Outdoor Dog does not sell, swap or rent your personal information to any other business.
9.2 When you place an order Outdoor Dog gathers the following information: your name, products viewed, registered delivery address, email address, and Outdoor Dog also requests from you a contact telephone number which enables Outdoor Dog to contact you if there is any query with your order. Further, Outdoor dog may provide your telephone number and other details as necessary to couriers for the express purpose of contacting you regarding delivery only.
9.4 Outdoor Dog is registered under the Data Protection Act 1998 to hold personal electronic data and Outdoor Dog abides by the provisions of that Act. Outdoor Dog endeavors to take all reasonable steps to protect your personal information but can not guarantee the security of any data you disclose online and any liability whatever in respect of such information and its security is hereby expressly excluded, except insofar as exclusion may be unlawful or any breach of security is due to our willful default.
9.5 You have a legal right to see personal data (as defined by the Data Protection Act 1998) that Outdoor Dog keeps about you. Such request must be in writing, with proof of identity and payment of a nominal fee. Please contact Outdoor Dog for further information.
9.6 By registering as a user of outdoor Dog’s website, using the website and/or ordering Products from Outdoor Dog, you consent to the collection and use of personal information by Outdoor Dog. Outdoor Dog’s website will be regularly updated with the latest information on this privacy policy. Any enquiries relating to this privacy policy should be sent to: Outdoor dog,

10. Website:
10.1 Outdoor Dog provides its website and its contents on an 'as is' basis and makes no, and expressly disclaims all, representations or warranties of any kind, whether express or implied, with respect to the website or the information, materials, content or Products or other goods or services included on the website including, without limitation, warranties of satisfactory quality in each case to the fullest extent permitted by law.
10.2 Outdoor Dog does not represent nor warrant that the information accessible via its website is accurate, complete or current and excludes all liability in respect of such information.
10.3 Price and availability information is subject to change without notice and Products supplied may have different packaging to that shown on the website. Further, Outdoor Dog reserves the right to make any changes in the specification of the Products provided that the Product is not thereby materially different and such changes shall be without liability and may be made without notice.
10.4 Except as provided elsewhere in the Conditions, neither Outdoor Dog nor any of its associates, owners, employees or other representatives will be liable for damages arising out of or in connection with the use of the website or any information, content, materials or any of the Products included on the website.
11. Price and Terms of Payment:
11.1 Payment for the Products shall be made by you in full at the time of your order.
11.2 All materials including, but not limited to, price lists, catalogues, websites, advertising matter or similar issued by Outdoor Dog are indicative only as to the price and range or Products available from time to time and Outdoor Dog reserves the right to amend quoted prices and delivery charges at any time prior to delivery.
11.3 The minimum order value (excluding postage and packing but including VAT) is £10
12. Force Majeure:
Outdoor Dog shall not be liable for any claims, costs, damages or other losses suffered by you to the extent resulting from any failure on the part of Outdoor Dog, its servants and / or agents caused by or directly or indirectly due to war, terrorism, act of any Government or other competent authority, civil unrest, embargo, computer system failure, storm, fire, accident, industrial action including strikes or lockouts, acts of God, illness, prevention from or hindrance in obtaining raw materials, energy or other supplies, or any other similar cause or matter beyond the reasonable control of Outdoor Dog.
13. Waiver:
The delay or failure of Outdoor Dog in enforcing or exercising any of its rights or remedies arising pursuant to the Conditions or otherwise the contract between Outdoor Dog and you does not constitute and shall not be construed as the waiver of any such right.
14. Notices:
Any notice given or pursuant to the Conditions or any contract between Outdoor Dog and you may be sent by post, registered post or recorded delivery or email resulting in the receiving of a written communication sent or transmitted to the address of Outdoor Dog appearing in the Conditions or your address as contained in your order or any enquiry made by you or as otherwise notified by you to us and shall be deemed validly and effectively given on the second working day after it has been sent by post or on the next working day if sent by email. For the purposes of the Conditions Outdoor Dog contact details are as follows:
15. Jurisdiction:
The Conditions and any contract between you and Outdoor Dog are subject to the laws of England and the non-exclusive jurisdiction of the English Courts. If any dispute or difference shall arise between you and Outdoor Dog as to the meaning of the Conditions, then it shall be referred to the determination of an arbitrator to be appointed by the agreement of the parties or (in default of agreement within 21 days the service upon one party of the written request to concur to such an appointment) by the President for the time being of the Chartered Institute of Arbitrators.

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